Six Reasons Your Business Needs An Managed Services Provider
Six reasons your business needs an MSP
Businesses all over the globe need technology and hey need it to be working at all times. To support that, it is not always a viable option for a company to employ its own staff to carry out these tasks, as this bears its own weight in costs and overheads alike.
There are multiple benefits to using a third part supplier, like Tekhs, for your IT needs, from a Network-as-a-Service (Naas) to having your own IT Support Desk for your employees and yourself to call upon whenever you face an issue.
So firstly, let’s start by talking about –
What is a Managed Services Provider (MSP)?
A Managed Service Provider, is a separate external company providing specialist services to other businesses to improve operational efficiency and expenditure. Tekhs are IT Specialists that can offer flexible solutions using the MSP model.
An MSP provides a structured approach to your IT needs regardless of whether you are a small business or a large enterprise. From Cloud Services such as Microsoft 365 & Azure or Amazon Web Services, to Hardware Services that respond to hardware failures and installations, to Network-as-a-Service, connecting all of your devices.
Employing IT specialists on a full-time basis can be a costly exercise, especially if your business model does not revolve around IT. An MSP can save time, effort and money, leaving you to focus on what’s most important. You won’t have the burden of outlaying cost to train employees and keeping your IT estate updated. Leave it to us and we will always be on hand wherever and however you need.
An MSP will employ specialists who have the breadth of knowledge required to run a host of IT operations. Providing end user support, answering calls from user queries, a “Tech Bar’ drop in service to resolve problems face to face, as well as monitoring, configuring and maintaining networks. Even if you have multiple locations, Tekhs can provide Field Engineers who will be onsite whenever you need.
As part of the MSP offering, we will ensure your business is operating in a secure environment, with an infrastructure that can fend off intrusions or viruses. Preventing loss of data through backup solutions and minimising the risk of ‘Zero Day’ attacks, which are strong enough to wipe out your business by compromising all of your data.
We understand that all businesses have different needs and we will ensure we provide you with the right level of service. An SLA or ‘Service Level Agreement’ is a commitment between both parties which ensures a specified level of response to an incident, project or query. For example, an agreement may be in place for a high priority call to be investigated within 4 hours.
Similiar to cost, an MSP has the scalability to expand and contract as a business goes through a change cycle. As a business grows, so does the requirement for technology, including more hardware and administration of software including user accounts and network patching.
IT doesn’t just exist 9am to 5pm, Monday to Friday. Many business require round the clock IT support, to accommodate varied working patterns. As an MSP, Tekhs can offer 24/7 support, seven days a week. A problem at the weekend, outside of working hours, could really ruin your Monday morning.
An MSP is an extension of your business, providing cost efficient solutions without compromising on knowledge and security. The service is tailored to your needs by agreeing commitments upfront and ensuring they are adhered to through SLAs. it is a flexible solution which is scalable to your business anytime and anywhere.